Customer Service: At this time, we are only accepting orders from United States customers, and we only ship within the United States. Customer service is our utmost priority at Sommer Designs. Great care goes into our bags from the selection of the fabric, through manufacture, to delivery. Please remember that most of our bags are made to order. If it is in stock, it will ship within 48 hours. If it is not, your bag will go into the production line within 24 hours of our receipt of your order and you can expect it to ship usually within 7 - 10 days, sometimes sooner, which is always a pleasant surprise! Please keep in mind that production time does not include shipping time, which is usually 1 week.
Online Payments: Sommer Designs accepts online payments by American Express, Visa & Mastercard. Your credit card is completely safe. Protecting your information is of the utmost importance to us and we have safeguards built into our checkout process to ensure your confidentiality and protection. We employ Secure Sockets Layer (SSL) technology which encrypts your order information and sends it to a secure server, unattainable by any outside party. We use only the most trusted SSL certificate through VeriSign to further safeguard your information.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active and your information is secure.
High Volume Order Security Measure: Please note that we have a $500 maximum charge limit on our merchant account in an effort to thwart credit card fraud. If you are placing a high volume order that will be over $500, please call us at (310) 480-9198 and we will manually process your order. This limit is in place to protect you and us, so please be patient!
Checks: If you will be paying by check, please click here for our printable invoice. Please print the form and fill out all fields. Please be advised that we will wait until your check clears before adding your order to the production line, usually 7 business days. Production time is usually 7 -10 days, depending on outstanding orders. There will be a $35 fee assessed for returned checks. You may mail your check to:
Sommer Designs
P.O. Box 2553
Rolling Hills Estates, CA 90274Tel: 310.480.9198
Fax: 310.544.7197Sales Tax: California residents, 8.25% sales tax will be added to your order.
Shipping: We strive to keep our shipping costs within reason, and even with rising costs of fuel & supplies, we have lowered our shipping to a $5.00 flat rate for all orders under $100. Orders over $100 receive free shipping. Our items are shipped in new boxes to maintain their shape, not paper mailers. Our items are shipped via United Parcel Service and you can usually expect delivery within 7 days of shipping, depending on your location. When your item ships, you will receive an email from UPS through their notification service (Quantum View), which will include the tracking number of your package. Please make sure you provide an adequate and correct email address! We only ship within the United States.
Ordering: Your credit card will be charged when you place your order. If you order multiple items and part of the order has to go into production, the whole order will be held until those items are ready to ship. We do not ship partial orders.
Returns: Because our standards are so high, we inspect each and every item as it comes off the production line, workmanship defects are few and far between. We have very high expectations of our products and strive to produce a high-quality item. However, if you are not happy with your purchase, please contact us immediately at info@sommerdesigns.com to discuss options for refund, exchange or replacement. You must contact us prior to your return and state the reason for the return and the item must be returned within 7 days and in the same condition in which it was received. Do not return an item until you have contacted us and received return instructions. There is a 20% restocking fee on all returns.
You are responsible for shipping the item back to Sommer Designs in the same manner it was shipped to you (i.e. correct sized box, not paper mailer! Please do not crush the merchandise!), and shipping charges are non-refundable. Refunds will be processed when the item is received by Sommer Designs after we have determined that there is no damage, and you will be credited in the same manner you paid. You are responsible for any proof of delivery, such as Signature Confirmation or Delivery Confirmation by the USPS.
Repairs: All of our hardware is industry standard trade materials that are not available to the general public, which are a higher quality and stronger that what is sold in mainstream stores. Occasionally, however, a part might be faulty. We will repair a hardware-related defect at no charge if you contact us within 6 months of purchase. Please contact us for more information if this occurs. You will be responsible for sending the item back to us using the method discussed above. You must contact us prior to sending the item back. We are not responsible for repairs to the fabric, or due to misuse or overuse of a handbag. Please remember that these are fabric handbags & treat them with care!
Product Availability: We try to discontinue an item as the stock becomes depleted, but sometimes we are unable to update the website as quickly as we would like. In the event that the item you ordered is not available, you will be notified by email immediately. Your payment will be refunded unless you prefer to substitute with another item.
If you are interested in an item that is listed as sold out, please contact us. We may just have one or two. Please remember that all items are handmade and therefore, the placement of the patterns may vary from what is shown online.
Custom & Special Orders: At this time, we are unable to accommodate custom orders.
If you have an upcoming special event, depending on our production schedule, we are happy to work with you for bulk orders for events such as weddings, showers, gift bags and party favors. Please contact us to discuss your needs.
Please keep in mind that all special orders are final sales and non-returnable.
By placing your order, you are agreeing to these terms.
Wholesale: If you have a retail store or boutique, please contact us. Please keep in mind that you must have an actual retail storefront. We do not sell on a consignment basis or to traveling shows.
Please include: Your store name
Buyer's Name
Storefront Address
How long in business
Your State retailer number (this will be verified).Rush Orders: Sommer Designs can offer rush delivery for some items for an additional charge added to our regular shipping charges. Please email us at info@sommerdesigns.com to make sure your item qualifies, and for additional pricing. Please note, however, we might require up to 3 business days for your order preparation.
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All product availability
subject to change without notice. Unless otherwise noted, prices do not
include shipping and applicable sales tax. Quantities are limited.
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